Conflict Management

description

This course aims to equip individuals with the essential skills, knowledge and competencies required for effective conflict management in various contexts. The course will explore different approaches to conflict resolution, including negotiation, mediation and arbitration through non-formal learning, group discussions, role-plays, etc.

target group

• Teachers (primary, secondary, vocational, adult, special needs)
• Teacher trainers
• Headteachers
• Principals and school managers

methods

• Lectures and seminars
• Practices
• Project works
• Collaborative teamwork
• Q & A activities

daily program

Day 1:

• Introduction and ice-breaking
• Needs analysis, expectations and goal setting
• Introduction to conflict management: Types of conflicts and common sources of conflict
• Role identification: Understanding your own conflict style and the conflict styles of others
• Roleplay: Conflict scenarios
• Understanding negotiation: Basic principles, styles and strategies
• Negotiation exercises

Day 2:

• Introduction to mediation: Definition, process and benefits
• Role of a mediator: Skills and technique
• Understanding arbitration: Definition, process and benefits
• Role of an arbitrator: Skills and techniques
• Group discussions on the advantages and disadvantages of different conflict resolution approaches
• Best practices for handling difficult conversations
• Communication skills for conflict resolution: Active listening, questioning and feedback
• Practice exercises for effective communication

Day 3:

• Conflict coaching: Definition, process and benefits
• Role of a conflict coach: Skills and techniques
• Conflict coaching roleplay
• Conflict management in teams: Building a culture of collaboration and effective conflict resolution
• Group discussions on team dynamics and common sources of conflict within teams
• Developing conflict management skills in team members
• Q&A-Session
• Reflection

Day 4:

• Overview of conflict management policies and procedures in different industries and organizations
• Group discussions on the development and implementation of effective conflict management policies
• Developing a conflict management plan for your workplace
• Implementing conflict management in practice: Role of conflict resolution specialists in organizations
• Case studies of successful conflict resolution in different industries and organizations
• Brainstorming: Developing conflict management programs in your workplace
• Reflection

Day 5:

• Class project: Developing a conflict management plan for a workplace scenario
• Understanding the importance of effective conflict management in the workplace
• Collaborative teamwork on the conflict management plan
• Presentation and feedback on the conflict management plan
• Q&A-Session
• Summary and course evaluation
• Feedback & certificates

learning outcomes

The participants of this course will

• Acquire knowledge and skills in various approaches to conflict resolution.
• Be able to identify common sources of conflict and develop strategies for effective conflict management.
• Learn communication skills for effective conflict resolution.
• Develop conflict management plans and policies for their workplaces.
• Engage in cross-cultural learning experience, exchange ideas and build a network for future international cooperation.
• Gain broader understanding of conflict management practices, policies and systems in different countries, cultivate mutual respect, intercultural awareness and embed common values for effective conflict resolution.